Pembroke hospital experiencing delays after cybersecurity incident  Pembroke Observer

pThe Pembroke Regional Hospital PRH is currently experiencing service delays and has had to cancel certain appointments and procedures as a result of a cybersecurity incident that took place earlier this week ppWith the preliminary investigation complete PRH President and CEO Sabine Mersmann is offering reassurance that patient information does not appear to have been compromised  ppWe take privacy and security very seriously and maintaining the trust of our patients our community and our health care team is of the utmost importance to us Unfortunately due to the rapidly evolving nature of cyber threats it is not always possible to prevent against all forms of attacks Mrs Mersmann said  ppUpon detection of this incident Tuesday morning we rapidly initiated our incident response plan and deployed countermeasures to prevent further unauthorized access to our network including taking systems offline    ppThe hospital promptly engaged thirdparty cybersecurity experts to assist with containment and remediation and to conduct a forensic investigation to determine the cause and extent of the incident These experts along with the PRH IT team have since been working around the clock to complete a thorough review of each system before bringing them online again  ppUsing a robust Incident Management System the hospitals management and senior leadership teams have been meeting regularly throughout the incident to obtain real time status updates regarding all programs and services  ppWhile this has been taking place the hospital has implemented many process changes for its services While these have enabled the safe and secure delivery of highquality care at PRH this change has resulted in minor disruptions delays and a limited number of cancellations for specific appointments and procedures Any affected patients are being contacted directly regarding appointment changes   ppI want to express my sincere gratitude to our entire health care team for their dedication adaptability and keen attention to detail throughout this situation Many had to quickly return to previous paperbased practices all while ensuring that patient safety remained the top priority and that the quality of care consistently met expectations Mrs Mersmann said She also expressed her thanks to the hospitals health care partners and other hospitals who were made aware of aspects of the situation early on and have stepped up to assist PRH where necessary  ppAt this time it is anticipated that full restoration of systems could be completed as early as next week In the meantime the hospital is doing all that it can to ensure minimal disruption   pp ppPostmedia is committed to maintaining a lively but civil forum for discussion Please keep comments relevant and respectful Comments may take up to an hour to appear on the site You will receive an email if there is a reply to your comment an update to a thread you follow or if a user you follow comments Visit our Community Guidelines for more informationpp365 Bloor Street East Toronto Ontario M4W 3L4pp 2025 Pembroke Observer a division of Postmedia Network Inc All rights reserved Unauthorized distribution transmission or republication strictly prohibitedppThis website uses cookies to personalize your content including ads and allows us to analyze our traffic Read more about cookies here By continuing to use our site you agree to our Terms of Use and Privacy Policyp