Complaints Information and Privacy Commissioner of Ontario

pInformation and Privacy Commissioner of OntarioppIf you think that your personal information has been improperly collected used or disclosed by a public institution child and family service provider or by a health sector organization or practitioner you have the right to file a complaint with our officeppYou can also file a complaint with our office if you request access to or correction of your personal information and your request is deniedppCall write or visit the organization directly and tell them your concerns In most cases the organization will be able to work with you to resolve the issue If you are not satisfied with the response you can file a complaint with our officeppThe IPC can help you resolve the problem with the institution or service provider If after reviewing the complaint the IPC decides to process a complaint and then establishes that the organization did not comply with Ontarios access and privacy laws we can make recommendations to the institution to prevent it from happening againppWith limited exceptions the IPC does not have the power under Ontarios provincial and municipal privacy laws to make an order against an institution related to a privacy complaint It cannot issue fines award damages or require that an institution discipline its staff membersppWhen investigating a complaint under Ontarios child youth and family services law and health privacy law the IPC has the power to issue orders or decisions IPC decisions are binding and require organizations to take certain actions to comply with the lawppFind out more about health privacy investigationsppYou can either fill out and submit our online form or print the form and send it to our office The IPC Registrar will open a complaint file and assign an analyst to look into your complaintppForms should be sent toppRegistrarInformation and Privacy Commissioner of Ontario2 Bloor Street EastSuite 1400Toronto ON  M4W 1A8ppI have a complaint about how my personal health information is being handledppI have a complaint about how my personal information is being handled by a child and family service providerppTo appoint another person to act on your behalf during the complaint process fill out the form Authorization to Act as an Agent for Privacy Complaint You can attach it to the online form or include it when you mail your complaint formppYou do not need a form if a lawyer is representing you However you do not need a lawyer to proceed with your complaintppWe will review your complaint and take steps to resolve it We mayppWe may alsoppNo every complaint is different and the time needed to process the complaint can vary Access to personal information complaints that are routed to our expedited process team may be resolved soonerppIf you have privacy concerns regarding information held by the federal government or private sector institutions please contact the office of the Federal Privacy Commissionerpp ppFile a Complaint NowppNoteppInformation and Privacy Commissioner of Ontariopp2 Bloor Street EastSuite 1400Toronto ONM4W 1A8ppToronto Area 4163263333Long distance 18003870073TDDTTY 4163257539 ppCopyright Information and Privacy Commissioner of Ontario All rights reservedp