Aflac Incorporated Discloses Cybersecurity Incident Jun 20 2025

pBusiness owner Get more info about Aflac for business ownersppTo help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires Aflac will provide billing leniency for impacted insureds an extension of filing deadlines for claims and leniency for any other action required under the policy  Aflac will provide a replacement copy of the policy upon request by the policyholder Affected members should contact Aflac at 8009923522 for assistanceppFor Network Dental and Vision MembersppThis also provides an extension of filing deadlines for claims and leniency for any other action required under the certificate Affected members are not required to obtain prior approval when accessing appropriate outofnetwork providers when innetwork providers are unavailable The costsharing for outofnetwork will be in amount equal to costsharing affected members would have paid for the provision of that service innetwork A replacement copy of the certificate will be provided upon request by the certificate holder Affected members should contact Aflac Benefit Solutions formerly Argus Dental and Vision at 8558191873 Option 1 for assistanceppTo help provide relief for California policyholders residing in Los Angeles County affected by the wildfires Aflac will provide a premium grace period starting Dec 9 2024 and ending Aug 18 2025 This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy Aflac will provide a replacement copy of the policy upon request by the policyholderppFor Network Dental and Vision MembersppThis grace period also provides an extension of filing deadlines for claims relaxation of prior authorization precertification and referral requirements access to appropriate outofnetwork providers due to unavailability on innetwork providers or the members displacement and leniency for any other action required under the certificate A replacement copy of the certificate will be provided upon request by the certificate holder Affected members should contact Aflac Benefit Solutions formerly Argus Dental and Vision at 8558191873 Option 1 for assistanceppTo help provide relief for Kentucky policyholders residing in Laurel Pulaski Russell and Clay Counties affected by the recent severe storms Aflac will provide a premium grace period starting May 16 2025 and ending June 17 2025 This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy Aflac will provide a replacement copy of the policy upon request by the policyholderpp For Network Dental and Vision MembersppThis grace period also provides an extension of filing deadlines for claims relaxation of prior authorization precertification and referral requirements access to appropriate outofnetwork providers due to unavailability on innetwork providers or the members displacement and leniency for any other action required under the certificate A replacement copy of the certificate will be provided upon request by the certificate holder Affected members should contact Aflac Benefit Solutions formerly Argus Dental and Vision at 8558191873 Option 1 for assistanceppTo help provide relief for Maryland policyholders residing in Allegany and Garrett Counties affected by the flooding Aflac will provide a premium grace period starting May 13 2025 and ending July 14 2025 This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy Aflac will provide a replacement copy of the policy upon request by the policyholderpp For Network Dental and Vision MembersppThis grace period also provides an extension of filing deadlines for claims relaxation of prior authorization precertification and referral requirements access to appropriate outofnetwork providers due to unavailability on innetwork providers or the members displacement and leniency for any other action required under the certificate A replacement copy of the certificate will be provided upon request by the certificate holder Affected members should contact Aflac Benefit Solutions formerly Argus Dental and Vision at 8558191873 Option 1 for assistanceppTo help provide relief for Oregon policyholders residing in Wasco County who were affected by the wildfires Aflac will provide a premium grace period starting June 11 2025 and ending Aug 11 2025 This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy Aflac will provide a replacement copy of the policy upon request by the policyholderppFor Network Dental and Vision MembersppThis grace period also provides an extension of filing deadlines for claims relaxation of prior authorization precertification and referral requirements access to appropriate outofnetwork providers due to unavailability on innetwork providers or the members displacement and leniency for any other action required under the certificate A replacement copy of the certificate will be provided upon request by the certificate holder Affected members should contact Aflac Benefit Solutions formerly Argus Dental and Vision at 8558191873 Option 1 for assistanceppTo help provide relief for Oregon policyholders residing in Jefferson County who were affected by the wildfires Aflac will provide a premium grace period starting June 16 2025 and ending Aug 18 2025 This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy Aflac will provide a replacement copy of the policy upon request by the policyholderppFor Network Dental and Vision MembersppThis grace period also provides an extension of filing deadlines for claims relaxation of prior authorization precertification and referral requirements access to appropriate outofnetwork providers due to unavailability on innetwork providers or the members displacement and leniency for any other action required under the certificate A replacement copy of the certificate will be provided upon request by the certificate holder Affected members should contact Aflac Benefit Solutions formerly Argus Dental and Vision at 8558191873 Option 1 for assistanceppAflac Incorporated Discloses Cybersecurity Incident View notificationppNew messages from AflacppNewsroomppPress ReleasesppCOLUMBUS Ga June 20 2025 PRNewswire On June 12 2025 Aflac Incorporated NYSE AFL identified suspicious activity on our network in the United States We promptly initiated our cyber incident response protocols and stopped the intrusion within hours Importantly our business remains operational and our systems were not affected by ransomware We continue to serve our customers as we respond to this incident and can underwrite policies review claims and otherwise service our customers as usual This attack like many insurance companies are currently experiencing was caused by a sophisticated cybercrime group This was part of a cybercrime campaign against the insurance industry ppWe have engaged leading thirdparty cybersecurity experts to support our response to this incident While the investigation remains in its early stages in the spirit of transparency and care for our customers we are sharing that our preliminary findings indicate that the unauthorized party used social engineering tactics to gain access to our network Additionally we have commenced a review of potentially impacted files It is important to note that the review is in its early stages and we are unable to determine the total number of affected individuals until that review is completed The potentially impacted files contain claims information health information social security numbers andor other personal information related to customers beneficiaries employees agents and other individuals in our US business We remain committed to caring for and supporting our customers While our teams work to review the potentially impacted data and determine the specific information involved we are offering any individual who contacts our dedicated call center free credit monitoring and identity theft protection and Medical Shield for 24 months  ppPlease call our call center at 18553610305 which will open starting on June 20 at 800 am Eastern Time Our call center will be available Monday through Friday from 900 am to 900 pm Eastern Time Saturday from 900 am to 530 pm Eastern Time and Sundays from 1000 am to 400 pm Eastern Time until the end of June and excluding major US holidays ppWe regret that this incident occurred We will be working to keep our stakeholders informed as we learn more and continue investigating the incident ppABOUT AFLAC INCORPORATED Aflac Incorporated NYSE AFL a Fortune 500 company has helped provide financial protection and peace of mind for nearly seven decades to millions of policyholders and customers through its subsidiaries in the US and Japan In the US Aflac is the No 1 provider of supplemental health insurance products1 In Japan Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in terms of policies in force The company takes pride in being there for its policyholders when they need us most as well as being included in the Worlds Most Ethical Companies by Ethisphere for 19 consecutive years 2025 and Fortunes Worlds Most Admired Companies for 24 years 2025 In addition the company became a signatory of the Principles for Responsible Investment PRI in 2021 and has been included in the Dow Jones Sustainability North America Index 2024 for 11 years To find out how to get help with expenses health insurance doesnt cover get to know us at aflaccom or aflaccomespañol Investors may learn more about Aflac Incorporated and its commitment to corporate social responsibility and sustainability at investorsaflaccom under Sustainabilitypp1 LIMRA 2023 US Supplemental Health Insurance Total Market Report ppMedia Contact mediarelationsaflaccom pppp ppSOURCE AflacppShare Pagepp
2025 AFLAC INCORPORATEDppIndividual PoliciesCoverage underwritten by American Family Life Assurance Company of Columbus In New York coverage underwritten by American Family Life Assurance Company of New York Direct to Consumer individual coverage underwritten by Tier One Insurance CompanyAflac Worldwide Headquarters Columbus GAAflac Group PoliciesContinental American Insurance Company CAIC a proud member of the Aflac family of insurers is a whollyowned subsidiary of Aflac Incorporated and underwrites group coverage CAIC is not licensed to solicit business in New York Guam Puerto Rico or the Virgin Islands For groups sitused in California group coverage is underwritten by Continental American Life Insurance Company For groups sitused in New York coverage is underwritten by American Family Life Assurance Company of New YorkAflac Group Columbia SCAflac may include American Family Life Assurance Company of Columbus American Family Life Assurance Company of New York Continental American Insurance Company marketed as Aflac Group Tier One Insurance Company and any other affiliated companies collectively Aflac as applicable to the entity from whom you receive insurance servicespp
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