18 Arrested as Gurugram Call Centre Data Leak Fuels Massive SBI Credit Card Scam The420in

pThe Delhi Police have arrested 18 individuals for duping State Bank of India SBI credit card holders of nearly 26 crore in a nationwide fraud The operation which ran for six months relied on insider leaks at a Gurugrambased call centre and a sophisticated moneylaundering network that spanned cash deals and cryptocurrency transactionsppInterestingly the syndicate targeted SBI cardholders across India but deliberately avoided customers based in Delhi police officials confirmedppAccording to Deputy Commissioner of Police IFSO Vinit Kumar the gang gained access to confidential SBI customer data with the help of insiders at Teleperformance a call centre in Gurugram responsible for handling sensitive Card Protection Plan CPP datappUsing this leaked information the fraudsters posed as SBI executives contacting unsuspecting customers and tricking them into sharing onetime passwords OTPs and card verification values CVVsppArmed with this information the gang purchased highvalue electronic gift cards from online platforms particularly travel booking websites These digital assets were then eitherppData Protection and DPDP Act Readiness Hundreds of Senior Leaders Sign Up for CDPO ProgramppppThe Delhi Police have identified Ankit Rathi Waseem and Vishal Bhardwaj as the masterminds behind the 26 crore scamppThe insider leak was allegedly orchestrated by call centre employees Vishesh Lahori and Durgesh Dhakad who siphoned off SBI credit card data Other arrested individuals were responsible forppDuring raids police recovered 52 mobile phones multiple SIM cards and detailed customer bank records further underlining the scale of the fraudppThe investigation has raised serious concerns over Teleperformance the Gurugrambased call centre that handled SBIs CPP operations Police allege that largescale data leaks occurred at the company compromising thousands of customers banking credentialsppOfficials have called into question Teleperformances security protocols suggesting that its failure to safeguard confidential information enabled the fraud syndicate to operate at scaleppThe breach exposes systemic gaps in corporate data protection and raises urgent questions about the outsourcing of sensitive banking operations to private call centres the police notedppThe case underscores a worrying trend insider threats in financial data ecosystems Unlike typical phishing scams this operation combined legitimate banking data with fraudulent impersonation making it harder for victims to detect foul play until it was too lateppWith customer data being sold misused or leaked cybersecurity experts warn that banks must strengthen oversight over thirdparty vendors like call centres The use of cryptocurrencies such as Tether USDT for laundering further highlights how digital assets are being misused to escape regulatory checksppThe arrested individuals are being interrogated and Delhi Police may expand the investigation to uncover whether the data breach at Teleperformance was isolated or systemicppMeanwhile authorities have advised SBI customers toppThe case serves as a stark reminder that in Indias fastgrowing digital financial ecosystem insider leaks pose as much risk as external cyberattacksppStay connected for insightful content that not only keeps you informed but also empowers you to navigate the dynamic world of cyber crime cybersecurity and digital safetypp 2017 The420in All rights reserved Developed by Brainfox Infotechp