Cybersecurity Incident Superior Court of CA County of San Joaquin

pThe Superior Court of California for the County of San Joaquin the Superior Court has completed an investigation of unauthorized activity involving its computer networkppWhat HappenedUpon learning of unauthorized activity the Superior Court took immediate action to contain the incident and began an investigation with the assistance of a cybersecurity firm that has assisted other organizations in similar situations and reported the incident to law enforcement The investigation determined that an unauthorized person gained access to some Superior Court systems between October 25 and October 30 2024 and acquired copies of certain filesppWhat Information Was InvolvedThe Superior Court searched and reviewed the files that may have been involved which took a substantial amount of time and effort and determined that they contained individuals names with one or more of the following Social Security number drivers license or California identification card number tax identification number passport number military identification number account number or credit or debit card number medical information andor health insurance informationppWhat We Are DoingTo help prevent something like this from happening again the Superior Court has taken and will continue to take steps to enhance the security of its computer networkppThe Superior Court is also offering a complimentary oneyear membership in Experian IdentityWorks to individuals whose personal information may have been involved in the incident This product helps detect possible misuse of your personal information and provides you with identity protection services focused on immediate identification and resolution of identity theft IdentityWorks is completely free to you and enrolling will not hurt your credit scoreppIf you believe your personal information or that of a minor in your care may have been involved in this incident and you are interested in enrolling in the services please see the information and instructions belowppFor individuals over 18 years of age to enroll in IdentityWorks please visit httpswwwexperianidworkscomcredit and provide Activation Code D56KGFR8Q or contact Experians customer care team at 877 2888057 and provide the Activation Code and Engagement Number B154380 The deadline to enroll is 559 pm Central Time on November 30 2027ppA credit card is not required for enrollment in Experian IdentityWorks You can contact Experian immediately regarding any fraud issues and have access to the following features once you enroll in Experian IdentityWorkspp Offline members will be eligible to call for additional reports quarterly after enrollingpp The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida an Assurant company Please refer to the actual policies for terms conditions and exclusions of coverage Coverage may not be available in all jurisdictionsppFor individuals under 18 years of age to enroll in IdentityWorks a parent or guardian should visit httpswwwexperianidworkscomminorplus and provide Activation Code ZQS7MVKHS or contact Experians customer care team at 877 2888057 and provide the Activation Code and Engagement Number B154381 The deadline to enroll is 559 pm Central Time on November 30 2027ppA credit card is not required for enrollment in Experian IdentityWorks You can contact Experian immediately regarding any fraud issues and have access to the following features once you enroll in Experian IdentityWorkspp The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida an Assurant company Please refer to the actual policies for terms conditions and exclusions of coverage Coverage may not be available in all jurisdictionsppWhat You Can DoWe remind individuals that it is always a good idea to be vigilant for incidents of fraud or identity theft by reviewing account statements and free credit reports for any unauthorized activity Please also review the AdditionalStepsYouCanTake information below You can also enroll in the Experian IdentityWorks membership that we are offeringppFor More InformationWe apologize for any concern or inconvenience this incident may cause We have established a dedicated tollfree call center to answer questions that individuals may have about the incident If you have questions please call 844 3541371 available Monday through Friday between 800 am and 500 pm Pacific Time excluding major US holidaysppADDITIONAL STEPS YOU CAN TAKEppWe remind you it is always advisable to be vigilant for incidents of fraud or identity theft by reviewing your account statements and free credit reports for any unauthorized activity You may obtain a copy of your credit report free of charge once every 12 months from each of the three nationwide credit reporting companies To order your annual free credit report please visit wwwannualcreditreportcom or call toll free at 18773228228 Contact information for the three nationwide credit reporting companies is as followsppIf you believe you are the victim of identity theft or have reason to believe your personal information has been misused you should immediately contact the Federal Trade Commission andor the Attorney Generals office in your state You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes You should also contact your local law enforcement authorities and file a police report Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records Contact information for the Federal Trade Commission is as followsppFraud Alerts and Credit or Security FreezesppFraud AlertsThere are two types of general fraud alerts you can place on your credit report to put your creditors on notice that you may be a victim of fraudan initial alert and an extended alert You may ask that an initial fraud alert be placed on your credit report if you suspect you have been or are about to be a victim of identity theft An initial fraud alert stays on your credit report for one year You may have an extended alert placed on your credit report if you have already been a victim of identity theft with the appropriate documentary proof An extended fraud alert stays on your credit report for seven yearsppTo place a fraud alert on your credit reports contact one of the nationwide credit bureaus A fraud alert is free The credit bureau you contact must tell the other two and all three will place an alert on their versions of your reportppFor those in the military who want to protect their credit while deployed an Active Duty Military Fraud Alert lasts for one year and can be renewed for the length of your deployment The credit bureaus will also take you off their marketing lists for prescreened credit card offers for two years unless you ask them not toppCreditor Security FreezesYou have the right to put a credit freeze also known as a security freeze on your credit file free of charge which makes it more difficult for identity thieves to open new accounts inppyour name That is because most creditors need to see your credit report before they approve a new account If they cannot see your report they may not extend the creditppHow do I place a freeze on my credit reports There is no fee to place or lift a security freeze Unlike a fraud alert you must separately place a security freeze on your credit file at each credit reporting company For information and instructions to place a security freeze contact each of the credit reporting agencies at the addresses belowppYou will need to supply your name address date of birth Social Security number and other personal informationppAfter receiving your freeze request each credit bureau will provide you with a unique PIN personal identification number or password Keep the PIN or password in a safe place You will need it if you choose to lift the freezeppHow do I lift a freeze A freeze remains in place until you ask the credit bureau to temporarily lift it or remove it altogether If the request is made online or by phone a credit bureau must lift a freeze within one hour If the request is made by mail then the bureau must lift the freeze no later than three business days after getting your requestppIf you opt for a temporary lift because you are applying for credit or a job and you can find out which credit bureau the business will contact for your file you can save some time by lifting the freeze only at that particular credit bureau Otherwise you need to make the request with all three credit bureauspp
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