Toys R Us Canada customers notified of breach of personal information
pVancouverpp
By Tara Deschamps The Canadian Press ppPosted October 23 2025 659 amppLast Updated October 23 2025 804 amppToys R Us Canada has notified customers of a data breach it says may have compromised their personal informationppIn an email sent to shoppers Thursday morning the toy store said it learned on July 30 that someone had posted information on the unindexed Internet they claimed to have stolen from the businesss databasesppIts unclear whether Toys R Us Canada was referring to the deep web a part of the internet which is difficult to access because it is not indexed by search engines or the dark web which is accessed through software and is often a haven for criminal activityppThe company did not immediately respond to a request for comment on the breach email or explain why it took so long to notify customers of the incident The Office of the Privacy Commissioner of Canadas website says the law requires companies to notify individuals whose personal information may have been breached as soon as feasibleppHowever its message to customers said after being notified that information believed to be linked to the company was circulating online Toys R Us Canada hired cybersecurity experts to investigate They eventually confirmed the records had been copied by an unauthorized third partyppThe company said the breached records may include the names addresses emails and phone numbers of customersppIt said no passwords credit card details or similar confidential data were involved in the incident and the company has not seen evidence that any of the information compromised was misusedppWe regret any inconvenience or concern this incident may cause you the email from Toys R Us Canada saidppWe are committed to further improving our security and are working continually to upgrade our systems to prevent a similar incident from happening againppThe company added that it is in the process of reporting the incident to privacy regulators and has engaged with legal counsel to assist in this processppIt urged customers to avoid responding to any unexpected or unsolicited emails or text messages purporting to be from Toys R Us The messages could be fraudulent the company saidppIt also advised shoppers not to click on links or download attachments from suspicious emails and said they should watch out for phishing and spoofing attemptsppPhishing is when scammers impersonate trusted people or website login forms to get victims to input or reveal sensitive information like passwords or credit card numbersppSpoofing is when someone falsifies information such as an email address or phone number to appear trustworthy ppFor example Toys R Us Canada said an email from a spoofer may appear to come from John Doe Inc however the senders email address may contain an extra symbol or letter different from the genuine business email addressppCybersecurity issues have been reported this month at Canadian Tire Corp Ltd In the last year breaches also ensnared Nova Scotia Power the College of New Caledonia in Prince George BC and PowerSchool the maker of education software used by many schoolsppStatistics Canada data show the number of policereported cybercrimes in the country hit 92567 last year up from 65141 in 2020 Fraud alone made up 46301 of those crimes while identity theft accounted for 957 and identity fraud 4283ppDespite a slowdown in the Vancouver housing market a majority of nonhomers in Vancouver and Metro Vancouver say they will never be able to own a home or residence in the city where they livepp
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By Tara Deschamps The Canadian Press ppPosted October 23 2025 659 amppLast Updated October 23 2025 804 amppToys R Us Canada has notified customers of a data breach it says may have compromised their personal informationppIn an email sent to shoppers Thursday morning the toy store said it learned on July 30 that someone had posted information on the unindexed Internet they claimed to have stolen from the businesss databasesppIts unclear whether Toys R Us Canada was referring to the deep web a part of the internet which is difficult to access because it is not indexed by search engines or the dark web which is accessed through software and is often a haven for criminal activityppThe company did not immediately respond to a request for comment on the breach email or explain why it took so long to notify customers of the incident The Office of the Privacy Commissioner of Canadas website says the law requires companies to notify individuals whose personal information may have been breached as soon as feasibleppHowever its message to customers said after being notified that information believed to be linked to the company was circulating online Toys R Us Canada hired cybersecurity experts to investigate They eventually confirmed the records had been copied by an unauthorized third partyppThe company said the breached records may include the names addresses emails and phone numbers of customersppIt said no passwords credit card details or similar confidential data were involved in the incident and the company has not seen evidence that any of the information compromised was misusedppWe regret any inconvenience or concern this incident may cause you the email from Toys R Us Canada saidppWe are committed to further improving our security and are working continually to upgrade our systems to prevent a similar incident from happening againppThe company added that it is in the process of reporting the incident to privacy regulators and has engaged with legal counsel to assist in this processppIt urged customers to avoid responding to any unexpected or unsolicited emails or text messages purporting to be from Toys R Us The messages could be fraudulent the company saidppIt also advised shoppers not to click on links or download attachments from suspicious emails and said they should watch out for phishing and spoofing attemptsppPhishing is when scammers impersonate trusted people or website login forms to get victims to input or reveal sensitive information like passwords or credit card numbersppSpoofing is when someone falsifies information such as an email address or phone number to appear trustworthy ppFor example Toys R Us Canada said an email from a spoofer may appear to come from John Doe Inc however the senders email address may contain an extra symbol or letter different from the genuine business email addressppCybersecurity issues have been reported this month at Canadian Tire Corp Ltd In the last year breaches also ensnared Nova Scotia Power the College of New Caledonia in Prince George BC and PowerSchool the maker of education software used by many schoolsppStatistics Canada data show the number of policereported cybercrimes in the country hit 92567 last year up from 65141 in 2020 Fraud alone made up 46301 of those crimes while identity theft accounted for 957 and identity fraud 4283ppDespite a slowdown in the Vancouver housing market a majority of nonhomers in Vancouver and Metro Vancouver say they will never be able to own a home or residence in the city where they livepp
9h ago
ppOn Monday Lindsay Richholt received the news that her lifesaving surgery for a liver transplant has been confirmed for December 10 this yearpp
11h ago
ppPolice in Chilliwack say two men died in a serious crash on Chadsey Roadpp
10h ago
ppCanadian authorities confirmed that a humpback whale washed up on Lasqueti Island north of Parksville in the Strait of Georgia on Saturdaypp
10h ago
ppDespite a slowdown in the Vancouver housing market a majority of nonhomers in Vancouver and Metro Vancouver say they will never be able to own a home or residence in the city where they livepp
9h ago
ppOn Monday Lindsay Richholt received the news that her lifesaving surgery for a liver transplant has been confirmed for December 10 this yearpp
11h ago
ppPolice in Chilliwack say two men died in a serious crash on Chadsey Roadpp
10h ago
ppCanadian authorities confirmed that a humpback whale washed up on Lasqueti Island north of Parksville in the Strait of Georgia on Saturdaypp
10h ago
ppIts a horrifying story thats becoming all too common A Vancouver retiree had her bank account emptied by fraudsters Jack Rabb spoke with the victim about the brutal impact this has had on her as she questions how her bank allowed this to happenpp
10h ago
ppA new CityNews poll is shining a light on what people in Metro Vancouver think is driving one of the most expensive housing markets in the country Sarah Jones takes a closer lookpp
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