ARRL Systems Service Disruption
pWebsite SearchppCall Sign Name SearchppRegister AccountppLogin HelpppUpdated 10232024The ARRL DXCC System has been returned to service and our staff is again processing applications for credit toward DXCC awards The queue includes nearly 3000 award applications submitted via Logbook of The World LoTW accounts and mailed paper applications We are processing the backlog as quickly as possible and will provide additional progress updates
For now the online DXCC application will remain offline Any new award applications we receive will experience significant delays as we work through the backlog
As previously reported LoTW was returned to service on Monday July 1 2024 Since then the system has been processing log uploads with little or no processing delay
We are grateful for your continued patience and understanding as we continue to make progress on the few remaining services that have required additional attention to bring back online
This story will be updated with new developmentsUpdated 92524
Two major systems that have not been returned to service include DXCC and our accounting system Most other systems have returned to full service and we are working to clean up the stragglers
DXCC System
Our DXCC software was written some 20 years ago Although an attempt was made 8 years ago to reprogram it to function in a newer environment that effort was unsuccessful so the old system remains running today The complication with bringing it back to service is that it runs on an older version of Windows that is not supported and more importantly we cannot purchase adequate protection to return it to service on an internetbased network
We have created an airgapped network to run the system on and have it operating in a test using a different method for connecting it to Logbook of The World and online DXCC the web service that runs the online DXCC application This configuration is being tested and we expect it can go into production soon We will work to process the backlog as quickly as possible
New DXCC
There were statements made by an ARRL Director about work on a new DXCC system That is not factual While we have ideas for merging DXCC and LoTW into a single ARRL Radiosport platform this concept has not been fully specd out or put into development
ARRL Financials
The system we use for accounting was hit hard by the cyberattack Currently the system is fully operational and the ARRL Foundation books are in place ARRLs corporate books are current as of 63023 and we are working to load the balance of the data through 123123 Once we are certain that the books tie to the audited 2023 financials we will move to load the 2024 transactions which are in digital and paper formats That will take some time but we will have all the data current in time for the 2025 Annual Meeting and the annual audit
Backups
Another statement made was about ARRLs backups of our IT environment There was an effort last year to move all of our backups into the cloud That was completed mid2023 There was a routine discipline of backups that went through midMay 2024 when the cyber attack occurred Unfortunately the entire cloud infrastructure was penetrated and all of the environments were deleted Not encrypted This caused us to revert to other backups that had been made and stored in other places As a result we were largely able to continue all of our major services especially publishing our 4 magazines and keeping book projects like ARRL Handbook 101 on schedule
Today ARRL is using a proprietary system to backup systems and data locally and to the cloud We are also continuing to use air gapped offsite backups in specific areas and are expanding that for disaster recovery purposes The new IT environment is currently being rolled out so the assertion that there is something wrong or staff are incompetent is not factual
We appreciate your continued patience and understanding
This story will be updated with new developments
Updated 932024ppAs previously reported the ARRL Volunteer Examiner Coordinator VEC Program continues to operate during the systems service disruptionppARRL Volunteer Examiners VEs should continue to submit exam registrations and material requests We are able to post new or revised exam session dates and details to the website and ship out exam materials International Amateur Radio Permits and License Class Certificates are being created and shipped ppWe are unable to create Volunteer Examiner VE badges certificates and stickers New ARRL VE applications and renewals are unable to be processed at this time Additionally the VE session counts webpage data entry programming has been unavailable since May 12th It will be updated with new data as soon as we are ableppA comprehensive update on the status of all ARRL VEC services is available here
This story will be updated with new developments
Updated 08222024 ppWork is continuing to return the DXCC systems to service DXCC award processing including the Online DXCC application system is unavailable at this time While all DXCC user data is secure and unaffected we have taken the precautionary measure of keeping the service offline until we can ensure the security and integrity of our networksppAs previously reported Worked All States WAS applications are being processed WAS certificates and endorsement stickers are being mailed ppVUCC applications are being processed and VUCC certificates and endorsement stickers are being mailedppThank you for your continued patience and understandingppThis story will be updated with new developmentsppUpdated 07092024ppAs previously reported ARRL Logbook of The World LoTW returned to service on Monday July 1 2024 As anticipated there was a significant rise in use to catch up on processing logs following the outage It took 4 days for normal processing times to returnppThe ARRL Radiosport Department has resumed processing applications for most awards The systems for Worked All States WAS VUCC and issuing credits for CQ WAZ and CQ WPX awards have returned to service These award applications are being processed on a first infirst out basisppWAS applications submitted through July 4 and VUCC applications submitted through July 1 have been processed CQ awards applications are processed by CQ and not ARRLppWhile we can process these ARRL awards and update records the ability to print and deliver certificates endorsements and other material has not yet returnedppThe online DXCC application is unavailable at this time and DXCC awards are not able to be processed Work continues to return the DXCC systems to service All DXCC data is secureppThis story will be updated with new developmentsppUpdated 07032024 ppThe ARRL Volunteer Examiner Coordinator Program continues to operate during the systems service disruptionppARRL Volunteer Examiners VEs should continue to submit exam registrations and material requests While we are unable to post new or revised exam session dates and details to the website we can ship out exam materials Please remember that most exam materials are available on our website wwwarrlorgresourcesforves We are processing Amateur Radio License applications to the FCC The VEC exam session upload webpage was not affected by the incident We are currently unable to create International Amateur Radio Permits License Class Certificates and Volunteer Examiner VE badges certificates and stickers New ARRL VE applications and renewals are unable to be processed at this timeppARRL is continuing to accept reimbursement forms to cover the onetime 35 application fee for new license candidates younger than 18years of age for tests administered under the auspices of the ARRL VEC Reimbursement checks may take longer than normal to be processed at this time ppThis story will be updated with new developmentsppUpdated 07022024ppA comprehensive update on the status of ARRL VEC services is available hereppUpdated 07012024ppEffective 1200pm ET 1600 UTC we will be returning Logbook of The World LoTW to service ppAs work progressed on the network some users encountered LoTW opening briefly during which some 6600 logs were uploaded The logs were not processed until this weekend as we tested that the interfaces to LoTW were functioning properlyppWe are taking steps to help manage what will likely be a huge influx of logs We are requesting that if you have large uploads perhaps from contests or from a DXpedition please wait a week or two before uploading to give LoTW a chance to catch up We have also implemented a process to reject logs with excessive duplicates Please do not upload your entire log to ensure your contacts are in LoTW as they will be rejected Lastly please do not call ARRL Headquarters to report issues you are having with LoTW You can contact support at LoTWhelparrlorgppThrough the end of the year you may experience planned times when LoTW will be unavailable We have been using this time to evaluate operational and infrastructure improvements we would like to make to LoTW Those times will be announcedppWe appreciate your patience as we worked through the challenges keeping LoTW from returning to service We know the importance of LoTW to our members and to the tens of thousands of LoTW users who are not ARRL members LoTW just behind QST is our second most popular ARRL benefit ppThis story will be updated with new developmentsppUpdated 6212024ppARRL staff continue to work with outside industry experts to ensure that all servers have been remediated tested and all data has been confirmed We have also been working to ensure that the network is secureppAs noted in previous updates Logbook of The World servers and data are fine and working LoTW has dependencies on other servers for example membership data which have not yet been returned to service We will announce when LoTW is open for user access We anticipate that the queue will grow quite large once live and we are evaluating ways to manage that potential issueppAs a reminder 2024 ARRL Field Day is this weekend We note that some groups have scaled back or cancelled their outdoor plans due to excessive heat or severe weather threats Please use caution this weekend visit Heatgov for heat and health information Enjoy Field Day The Field Day bulletin will be transmitted from W1AW and K6KPH as scheduled see PDF schedule Your Field Day results may be uploaded to httpsfielddayarrlorgfdentryphp or mailed to ARRL after the event ppThis story will be updated with new developments ppUpdated 6142024ppWe are continuing to make progress on restoring the ARRL network and many related systems and databases Thank you for your continued patience and understanding as we carefully address and restore affected servicesppWhile the Logbook of The World server Online DXCC and related user data are secure and unaffected we have taken the precautionary measure of keeping the services offline until we can ensure the security and integrity of our networksppThe ARRL Learning Center learnarrlorg our online course and training hub is accessible The Learning Center includes content from across a variety of amateur radio topics and interests The Learning Center will require a slightly different login experience while we continue to restore interconnected databases Users who have logged into the Learning Center before will need to use their EMAIL ADDRESS and use the forgot my password function to set a new Learning Center password Users who are new to the system will sign upregister using their email address When ARRL systems are fully restored user accounts will be reconciled with membership accounts againppARRL Field Day is June 22 23 2024 Visit wwwarrlorgfieldday for rules and other resources to help prepare your participation Following the event online entries will be supported as usual at httpsfielddayarrlorgfdentryphpppThe ARRL Volunteer Examiner Coordinator is continuing to process Amateur Radio License applications to the FCC We have processed all applications from exam sessions uploaded by Volunteer Examiners through June 12 2024 Sessions mailed to ARRL VEC and received by us are processed within 1 2 business daysppThe new Amateur Extraclass Question Pool will be effective beginning July 1 2024 New Extraclass exam booklet designs will be supplied to VE teams as soon as possible Teams may also contact the ARRL VEC after July 1 for an emailed version in the interimppThis story will be updated with new developmentsppUpdated 662024ppWe are aware that certain members believe we should be openly communicating everything associated with this incident We are working with industry experts including cyber crime attorneys and the authorities who have directed us to be conservative and cautious with our communications while restoring the ARRL networkppARRLs association membership system was not impacted by this attack Members can renew online at wwwarrlorgjoin or by phoning ARRL Additionally the online ARRL Store is operating as normal ARRL Field Day merchandise is still available for immediate shipping Please see this latest news story about ARRL Field DayppThe digital edition of the July 2024 issue of QST will be available as scheduled on Friday June 7 The print edition will go to press on Monday June 10 Members may also access digital editions of QST dating back to 2012 and current and previous issues of On the Air QEX and NCJ magazines back to 2020ppAs previously reported the ARRL Volunteer Examiner Coordinator is processing Amateur Radio License applications received from Volunteer Examiners who completed candidate exam sessions As of June 6 our staff are processing applications from exams given on May 22ppAs previously reported W1AW the Hiram Percy Maxim Memorial Station is fully operational with voice CW and digital bulletins code practice and qualifying runs The station continues to welcome visiting operators during normal visiting hours ppThe ARRL June VHF Contest is June 8 10 2024 Online log submission will be supported as usual The log submission function was similarly supported for the recent ARRL Digital Contest held June 1 2ppThe publication of most ARRL enewsletters including the weekly ARRL Letter has resumed with minimal disruption to regular schedules A new platform for emailing newsletters has been implemented leading to some variations in layoutpp Updated 642024ppOn or around May 12 2024 ARRL was the victim of a sophisticated network attack by a malicious international cyber group ARRL immediately involved the FBI and engaged with third party experts to investigateppThis serious incident was extensive and categorized by the FBI as unique compromising network devices servers cloudbased systems and PCsppARRL management quickly established an incident response team This has led to an extensive effort to contain and remediate the networks restore servers and staff are beginning the testing of applications and interfaces to ensure proper operationppThank you for your patience and understanding as our staff continue to work through this with an outstanding team of experts to restore full functionality to our systems and servicesppWe will continue to update members as advised and to the extent we are ableppThis story will be updated with new developmentsUpdated 5312024 ppOur phone system has been returned to service ARRL may be reached at 18605940200 or 18882775289 tollfree in the US Monday through Thursday from 8 AM to 7 PM Eastern Time and until 5 PM on Fridays Members can also email general inquiries to hqarrlorgppThe ARRL International Digital Contest is this weekend June 1 2 2024 and the ARRL June VHF Contest is June 8 10 2024 The ARRL Contest Portal will be available with limited functionality at contestsarrlorg Log submission pages will continue to be available at contestlogsubmissionarrlorg and logs received can be viewed at contestsarrlorglogsreceivedphp The log submission links are also available on the contest landing pages at wwwarrlorgarrldigitalcontest and wwwarrlorgjunevhfppMembers are reminded that the June 2024 issue of QST magazine the special ARRL Field Day edition can be viewed online Members may also access digital editions of QST dating back to 2012 Access to archives for QST issues older than 2012 which are accessed through the ARRL website is not presently available For On the Air QEX and NCJ magazines members may access the current issues and previous issues back to 2020 Visit wwwarrlorgarrlmagazines for links to all four magazines and to download the ARRL Magazines appppWork is continuing to publish the July 2024 issue of QST magazine We anticipate an ontime delivery of the digital edition and delayed delivery for those who subscribe to the printed magazineppWe have heard from members asking if they can renew their membership at this time Members can renew online at wwwarrlorgjoin or by phoning ARRLppAs reported earlier this week ARRL Store orders wwwarrlorgshop have resumed shippingppThis story will be updated with new developmentsppUpdated 5292024This update includes information about the status of several services as we continue to respond to a serious incident involving access to our network and systemsThe ARRL Volunteer Examiner Coordinator ARRL VEC has resumed the processing of Amateur Radio License applications with the FCC A more comprehensive update on the status of ARRL VEC services is available here
There has been no interruption to visitor operating at W1AW the Hiram Percy Maxim Memorial Station The station resumed voice bulletins on Thursday May 23 All other scheduled transmissions including Morse code practice and code and digital bulletins will resume on Thursday May 30 Please refer to the regular operating schedule at wwwarrlorgw1awoperatingschedule
After last weeks distribution of the ARRL Letter our enewsletter service has resumed Current editions of ARRL Club News and The ARES Letter have also been distributed
ARRL Store orders have resumed shipping Orders are being fulfilled from earliest order dates to the latest Please allow additional time for our processing
There has been no disruption to the arrlnet email forwarding service though forwarding email addresses and aliases cannot be modified at this timeOur telephone system is unavailable at this timeWe appreciate your patience as we continue working on restoring access to affected systems and servicesThis story will be updated with new developmentsUpdated 5222024
We are continuing to address a serious incident involving access to our network and systems Several services such as Logbook of The World and the ARRL Learning Center are affected
We have heard from many LoTW users asking about the status of the service and its data This is not an LoTW server issue and LoTW data is secure
Our editorial and production team is preparing the July issue of QST magazine which is still going to press It may be delivered a few days late to members who receive print subscriptions The digital edition should be published on time
We appreciate your continued patience as our staff and others work tirelessly to restore affected systemsThis story will be updated with new developmentsUpdated 5172024ppSome members have asked whether their personal information has been compromised in some way ARRL does not store credit card information anywhere on our systems and we do not collect social security numbers Our member database only contains publicly available information like name address and call sign along with ARRL specific data like email preferences and membership datesppOriginal story below
5162024ppWe are in the process of responding to a serious incident involving access to our network and headquartersbased systems Several services such as Logbook of The World and the ARRL Learning Center are affected Please know that restoring access is our highest priority and we are expeditiously working with outside industry experts to address the issue We appreciate your patience This story will be updated with new developments ppBack to TopppHaving Troublepp
News Features NewsppDXCC Program W100AW W1AW QSLs via Bureau Centennial QSO Party Operating Specialties International Grid Chase 2018 Hiram Percy Maxim 150th Birthday Celebration Cycle 25 Transatlantic Special Event Stations Operating Resources Volunteers On the Air QSL Service NPOTA Contests Awards Logbook of The World Amateur Code W1AW Amateur Radio Direction FindingppCourses Training What is Ham Radio FCC License Info and Forms License Certificates Learning Center Help Getting Licensed Newly licensed Learn More Volunteer InstructorsMentors Amateur Radio in the Classroom Learning Programs Question Pools Youth Licensing Grant Program Edu Dept Home Gordon West STEM Volunteer Examiners Withdrawn QuestionsppMember Directory myARRL Blind Membership Join ARRLRenew Membership member feedback Dues Increase FAQ Techquestion Students Please Confirm Your Information Member Bulletin QST Reissue Membership Certificate Member Support Connecticut Member Social Silent Key Submission Guidelines Login Instructions Dues Survey Member Discounts Gift Membership New Join 3Year Special Offer 2024 Dues Rates ARRL Groups Student ByLaws Update RegisterppState and Local Volunteer Consulting Engineer Program Volunteer Counsel Program CCR Study Information International Technical Relations Office Federal Volunteer Monitor Resources Federal RFI Preemption Antenna Regulation and Zoning Volunteer Monitor ProgramppNTS Manual Public Service Resources Volunteer Form for Deployment Consideration 2018 Hurricanes Hurricane Maria 2017 Hurricane Irma 2017 Hurricane Harvey Response Ham Aid Public Service Honor Roll 2019 Hurricanes 2020 Hurricanes 2021 Hurricanes Puerto Rico Caribbean Recovery 2017 Kentucky ARES Summit and Survey Hurricanes Served Agencies and Partners SKYWARN Recognition Day NTS 2024 Hurricanes ARESppARRL References ARRL Lab Tech Portal Radio Technology Topics Technical Information Service ARRL Clean Signal Initiative Radio Frequency Interference RFIppClubs Volunteer Opportunities Youth Recruiting Outreach The ARRL Foundation Donate to ARRL Collegiate Amateur Radio Hamfests and Conventions CalendarppARRL Publication Dealers ARRL Store List all Products Return Policy Shipping and Tax Customer ServiceSupport Handbook Product NotesppSite Index Centennial ARRL Strategic Plan Advertising and Other Business Opportunities ARRL on the Purpose of Amateur Radio Library Ideas Copyright Media and Public Relations Privacy Policy ARRL Social Media Contact ARRL Visit Us Organization Structure General Information Employment OpportunitiesppARRL
The National Association for Amateur Radio
225 Main Street
Newington CT 061111400 USA
Tel 18605940200 Fax 18605940259
Tollfree 18882775289
hqarrlorgp
For now the online DXCC application will remain offline Any new award applications we receive will experience significant delays as we work through the backlog
As previously reported LoTW was returned to service on Monday July 1 2024 Since then the system has been processing log uploads with little or no processing delay
We are grateful for your continued patience and understanding as we continue to make progress on the few remaining services that have required additional attention to bring back online
This story will be updated with new developmentsUpdated 92524
Two major systems that have not been returned to service include DXCC and our accounting system Most other systems have returned to full service and we are working to clean up the stragglers
DXCC System
Our DXCC software was written some 20 years ago Although an attempt was made 8 years ago to reprogram it to function in a newer environment that effort was unsuccessful so the old system remains running today The complication with bringing it back to service is that it runs on an older version of Windows that is not supported and more importantly we cannot purchase adequate protection to return it to service on an internetbased network
We have created an airgapped network to run the system on and have it operating in a test using a different method for connecting it to Logbook of The World and online DXCC the web service that runs the online DXCC application This configuration is being tested and we expect it can go into production soon We will work to process the backlog as quickly as possible
New DXCC
There were statements made by an ARRL Director about work on a new DXCC system That is not factual While we have ideas for merging DXCC and LoTW into a single ARRL Radiosport platform this concept has not been fully specd out or put into development
ARRL Financials
The system we use for accounting was hit hard by the cyberattack Currently the system is fully operational and the ARRL Foundation books are in place ARRLs corporate books are current as of 63023 and we are working to load the balance of the data through 123123 Once we are certain that the books tie to the audited 2023 financials we will move to load the 2024 transactions which are in digital and paper formats That will take some time but we will have all the data current in time for the 2025 Annual Meeting and the annual audit
Backups
Another statement made was about ARRLs backups of our IT environment There was an effort last year to move all of our backups into the cloud That was completed mid2023 There was a routine discipline of backups that went through midMay 2024 when the cyber attack occurred Unfortunately the entire cloud infrastructure was penetrated and all of the environments were deleted Not encrypted This caused us to revert to other backups that had been made and stored in other places As a result we were largely able to continue all of our major services especially publishing our 4 magazines and keeping book projects like ARRL Handbook 101 on schedule
Today ARRL is using a proprietary system to backup systems and data locally and to the cloud We are also continuing to use air gapped offsite backups in specific areas and are expanding that for disaster recovery purposes The new IT environment is currently being rolled out so the assertion that there is something wrong or staff are incompetent is not factual
We appreciate your continued patience and understanding
This story will be updated with new developments
Updated 932024ppAs previously reported the ARRL Volunteer Examiner Coordinator VEC Program continues to operate during the systems service disruptionppARRL Volunteer Examiners VEs should continue to submit exam registrations and material requests We are able to post new or revised exam session dates and details to the website and ship out exam materials International Amateur Radio Permits and License Class Certificates are being created and shipped ppWe are unable to create Volunteer Examiner VE badges certificates and stickers New ARRL VE applications and renewals are unable to be processed at this time Additionally the VE session counts webpage data entry programming has been unavailable since May 12th It will be updated with new data as soon as we are ableppA comprehensive update on the status of all ARRL VEC services is available here
This story will be updated with new developments
Updated 08222024 ppWork is continuing to return the DXCC systems to service DXCC award processing including the Online DXCC application system is unavailable at this time While all DXCC user data is secure and unaffected we have taken the precautionary measure of keeping the service offline until we can ensure the security and integrity of our networksppAs previously reported Worked All States WAS applications are being processed WAS certificates and endorsement stickers are being mailed ppVUCC applications are being processed and VUCC certificates and endorsement stickers are being mailedppThank you for your continued patience and understandingppThis story will be updated with new developmentsppUpdated 07092024ppAs previously reported ARRL Logbook of The World LoTW returned to service on Monday July 1 2024 As anticipated there was a significant rise in use to catch up on processing logs following the outage It took 4 days for normal processing times to returnppThe ARRL Radiosport Department has resumed processing applications for most awards The systems for Worked All States WAS VUCC and issuing credits for CQ WAZ and CQ WPX awards have returned to service These award applications are being processed on a first infirst out basisppWAS applications submitted through July 4 and VUCC applications submitted through July 1 have been processed CQ awards applications are processed by CQ and not ARRLppWhile we can process these ARRL awards and update records the ability to print and deliver certificates endorsements and other material has not yet returnedppThe online DXCC application is unavailable at this time and DXCC awards are not able to be processed Work continues to return the DXCC systems to service All DXCC data is secureppThis story will be updated with new developmentsppUpdated 07032024 ppThe ARRL Volunteer Examiner Coordinator Program continues to operate during the systems service disruptionppARRL Volunteer Examiners VEs should continue to submit exam registrations and material requests While we are unable to post new or revised exam session dates and details to the website we can ship out exam materials Please remember that most exam materials are available on our website wwwarrlorgresourcesforves We are processing Amateur Radio License applications to the FCC The VEC exam session upload webpage was not affected by the incident We are currently unable to create International Amateur Radio Permits License Class Certificates and Volunteer Examiner VE badges certificates and stickers New ARRL VE applications and renewals are unable to be processed at this timeppARRL is continuing to accept reimbursement forms to cover the onetime 35 application fee for new license candidates younger than 18years of age for tests administered under the auspices of the ARRL VEC Reimbursement checks may take longer than normal to be processed at this time ppThis story will be updated with new developmentsppUpdated 07022024ppA comprehensive update on the status of ARRL VEC services is available hereppUpdated 07012024ppEffective 1200pm ET 1600 UTC we will be returning Logbook of The World LoTW to service ppAs work progressed on the network some users encountered LoTW opening briefly during which some 6600 logs were uploaded The logs were not processed until this weekend as we tested that the interfaces to LoTW were functioning properlyppWe are taking steps to help manage what will likely be a huge influx of logs We are requesting that if you have large uploads perhaps from contests or from a DXpedition please wait a week or two before uploading to give LoTW a chance to catch up We have also implemented a process to reject logs with excessive duplicates Please do not upload your entire log to ensure your contacts are in LoTW as they will be rejected Lastly please do not call ARRL Headquarters to report issues you are having with LoTW You can contact support at LoTWhelparrlorgppThrough the end of the year you may experience planned times when LoTW will be unavailable We have been using this time to evaluate operational and infrastructure improvements we would like to make to LoTW Those times will be announcedppWe appreciate your patience as we worked through the challenges keeping LoTW from returning to service We know the importance of LoTW to our members and to the tens of thousands of LoTW users who are not ARRL members LoTW just behind QST is our second most popular ARRL benefit ppThis story will be updated with new developmentsppUpdated 6212024ppARRL staff continue to work with outside industry experts to ensure that all servers have been remediated tested and all data has been confirmed We have also been working to ensure that the network is secureppAs noted in previous updates Logbook of The World servers and data are fine and working LoTW has dependencies on other servers for example membership data which have not yet been returned to service We will announce when LoTW is open for user access We anticipate that the queue will grow quite large once live and we are evaluating ways to manage that potential issueppAs a reminder 2024 ARRL Field Day is this weekend We note that some groups have scaled back or cancelled their outdoor plans due to excessive heat or severe weather threats Please use caution this weekend visit Heatgov for heat and health information Enjoy Field Day The Field Day bulletin will be transmitted from W1AW and K6KPH as scheduled see PDF schedule Your Field Day results may be uploaded to httpsfielddayarrlorgfdentryphp or mailed to ARRL after the event ppThis story will be updated with new developments ppUpdated 6142024ppWe are continuing to make progress on restoring the ARRL network and many related systems and databases Thank you for your continued patience and understanding as we carefully address and restore affected servicesppWhile the Logbook of The World server Online DXCC and related user data are secure and unaffected we have taken the precautionary measure of keeping the services offline until we can ensure the security and integrity of our networksppThe ARRL Learning Center learnarrlorg our online course and training hub is accessible The Learning Center includes content from across a variety of amateur radio topics and interests The Learning Center will require a slightly different login experience while we continue to restore interconnected databases Users who have logged into the Learning Center before will need to use their EMAIL ADDRESS and use the forgot my password function to set a new Learning Center password Users who are new to the system will sign upregister using their email address When ARRL systems are fully restored user accounts will be reconciled with membership accounts againppARRL Field Day is June 22 23 2024 Visit wwwarrlorgfieldday for rules and other resources to help prepare your participation Following the event online entries will be supported as usual at httpsfielddayarrlorgfdentryphpppThe ARRL Volunteer Examiner Coordinator is continuing to process Amateur Radio License applications to the FCC We have processed all applications from exam sessions uploaded by Volunteer Examiners through June 12 2024 Sessions mailed to ARRL VEC and received by us are processed within 1 2 business daysppThe new Amateur Extraclass Question Pool will be effective beginning July 1 2024 New Extraclass exam booklet designs will be supplied to VE teams as soon as possible Teams may also contact the ARRL VEC after July 1 for an emailed version in the interimppThis story will be updated with new developmentsppUpdated 662024ppWe are aware that certain members believe we should be openly communicating everything associated with this incident We are working with industry experts including cyber crime attorneys and the authorities who have directed us to be conservative and cautious with our communications while restoring the ARRL networkppARRLs association membership system was not impacted by this attack Members can renew online at wwwarrlorgjoin or by phoning ARRL Additionally the online ARRL Store is operating as normal ARRL Field Day merchandise is still available for immediate shipping Please see this latest news story about ARRL Field DayppThe digital edition of the July 2024 issue of QST will be available as scheduled on Friday June 7 The print edition will go to press on Monday June 10 Members may also access digital editions of QST dating back to 2012 and current and previous issues of On the Air QEX and NCJ magazines back to 2020ppAs previously reported the ARRL Volunteer Examiner Coordinator is processing Amateur Radio License applications received from Volunteer Examiners who completed candidate exam sessions As of June 6 our staff are processing applications from exams given on May 22ppAs previously reported W1AW the Hiram Percy Maxim Memorial Station is fully operational with voice CW and digital bulletins code practice and qualifying runs The station continues to welcome visiting operators during normal visiting hours ppThe ARRL June VHF Contest is June 8 10 2024 Online log submission will be supported as usual The log submission function was similarly supported for the recent ARRL Digital Contest held June 1 2ppThe publication of most ARRL enewsletters including the weekly ARRL Letter has resumed with minimal disruption to regular schedules A new platform for emailing newsletters has been implemented leading to some variations in layoutpp Updated 642024ppOn or around May 12 2024 ARRL was the victim of a sophisticated network attack by a malicious international cyber group ARRL immediately involved the FBI and engaged with third party experts to investigateppThis serious incident was extensive and categorized by the FBI as unique compromising network devices servers cloudbased systems and PCsppARRL management quickly established an incident response team This has led to an extensive effort to contain and remediate the networks restore servers and staff are beginning the testing of applications and interfaces to ensure proper operationppThank you for your patience and understanding as our staff continue to work through this with an outstanding team of experts to restore full functionality to our systems and servicesppWe will continue to update members as advised and to the extent we are ableppThis story will be updated with new developmentsUpdated 5312024 ppOur phone system has been returned to service ARRL may be reached at 18605940200 or 18882775289 tollfree in the US Monday through Thursday from 8 AM to 7 PM Eastern Time and until 5 PM on Fridays Members can also email general inquiries to hqarrlorgppThe ARRL International Digital Contest is this weekend June 1 2 2024 and the ARRL June VHF Contest is June 8 10 2024 The ARRL Contest Portal will be available with limited functionality at contestsarrlorg Log submission pages will continue to be available at contestlogsubmissionarrlorg and logs received can be viewed at contestsarrlorglogsreceivedphp The log submission links are also available on the contest landing pages at wwwarrlorgarrldigitalcontest and wwwarrlorgjunevhfppMembers are reminded that the June 2024 issue of QST magazine the special ARRL Field Day edition can be viewed online Members may also access digital editions of QST dating back to 2012 Access to archives for QST issues older than 2012 which are accessed through the ARRL website is not presently available For On the Air QEX and NCJ magazines members may access the current issues and previous issues back to 2020 Visit wwwarrlorgarrlmagazines for links to all four magazines and to download the ARRL Magazines appppWork is continuing to publish the July 2024 issue of QST magazine We anticipate an ontime delivery of the digital edition and delayed delivery for those who subscribe to the printed magazineppWe have heard from members asking if they can renew their membership at this time Members can renew online at wwwarrlorgjoin or by phoning ARRLppAs reported earlier this week ARRL Store orders wwwarrlorgshop have resumed shippingppThis story will be updated with new developmentsppUpdated 5292024This update includes information about the status of several services as we continue to respond to a serious incident involving access to our network and systemsThe ARRL Volunteer Examiner Coordinator ARRL VEC has resumed the processing of Amateur Radio License applications with the FCC A more comprehensive update on the status of ARRL VEC services is available here
There has been no interruption to visitor operating at W1AW the Hiram Percy Maxim Memorial Station The station resumed voice bulletins on Thursday May 23 All other scheduled transmissions including Morse code practice and code and digital bulletins will resume on Thursday May 30 Please refer to the regular operating schedule at wwwarrlorgw1awoperatingschedule
After last weeks distribution of the ARRL Letter our enewsletter service has resumed Current editions of ARRL Club News and The ARES Letter have also been distributed
ARRL Store orders have resumed shipping Orders are being fulfilled from earliest order dates to the latest Please allow additional time for our processing
There has been no disruption to the arrlnet email forwarding service though forwarding email addresses and aliases cannot be modified at this timeOur telephone system is unavailable at this timeWe appreciate your patience as we continue working on restoring access to affected systems and servicesThis story will be updated with new developmentsUpdated 5222024
We are continuing to address a serious incident involving access to our network and systems Several services such as Logbook of The World and the ARRL Learning Center are affected
We have heard from many LoTW users asking about the status of the service and its data This is not an LoTW server issue and LoTW data is secure
Our editorial and production team is preparing the July issue of QST magazine which is still going to press It may be delivered a few days late to members who receive print subscriptions The digital edition should be published on time
We appreciate your continued patience as our staff and others work tirelessly to restore affected systemsThis story will be updated with new developmentsUpdated 5172024ppSome members have asked whether their personal information has been compromised in some way ARRL does not store credit card information anywhere on our systems and we do not collect social security numbers Our member database only contains publicly available information like name address and call sign along with ARRL specific data like email preferences and membership datesppOriginal story below
5162024ppWe are in the process of responding to a serious incident involving access to our network and headquartersbased systems Several services such as Logbook of The World and the ARRL Learning Center are affected Please know that restoring access is our highest priority and we are expeditiously working with outside industry experts to address the issue We appreciate your patience This story will be updated with new developments ppBack to TopppHaving Troublepp
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