New York Blood Center Enterprises Cybersecurity Incident Update New York Blood Center Enterprises

pFebruary 3 2025We are pleased to share that at this time all blood collection activities have resumed across our operating divisions All donor center operations and community blood drives are currently moving forward as scheduled and we are working to reschedule those that were cancelled We are also making strides toward resuming normal distribution We deeply appreciate your patience and support and we will remain in touch with our partners as we continue to work through this incidentppWe would like to thank our greater blood and advanced therapy communities  who have stood shoulder to shoulder with us and provided thousands of units to support NYBCe over the past few days By working together we have been able to keep the utmost focus on the communities we serve While our blood supply remains stable sustained donor support is essential in the days and weeks ahead as we recover from this incident We encourage all eligible donors to give as soon as possible and urge organizations and community groups to host blood drives to help safeguard patient care ppWe continue to express our deepest gratitude to our entire community for the unwavering support during this timeppJanuary 29 2025On Sunday January 26 New York Blood Center Enterprises and its operating divisions identified suspicious activity affecting our IT systems We immediately engaged thirdparty cybersecurity experts to investigate and confirmed that the suspicious activity is a result of a ransomware incident We took immediate steps to help contain the threat and are working diligently with these experts to restore our systems as quickly and as safely as possible Law enforcement has been notifiedppWe understand the critical nature of our services and the health of our communities remains our top priority We remain in direct communication with our hospital partners and are implementing workarounds to help restore services and fulfill ordersppWe remain incredibly grateful for the generous response of our greater blood community including our hospital partners hospital associations blood centers across the country the AABB Interorganizational Task Force and our donors who have all come together to help advance our shared missionppWhat happenedOn Sunday January 26 New York Blood Center Enterprises and its operating divisions identified suspicious activity affecting our IT systems We immediately engaged thirdparty cybersecurity experts to investigate This investigation has confirmed that the suspicious activity is a result of a ransomware incident We took immediate steps to help contain the threat including taking certain systems offline We are working diligently with these experts to restore our systems as quickly and as safely as possibleppWhat divisions of New York Blood Center Enterprises have been impacted by this cyber incidentppAll operating divisions have been affected to some extent Our operating divisions includeppWe are working diligently with thirdparty experts to restore our systems as quickly and safely as possible We understand the critical nature of our services and the health of our communities remains our top priority We remain in direct communication with our hospital partners and are implementing workarounds to help restore services and fulfill ordersppWhen will you be back to normal operationsppWe are pleased to share that as of February 3 2025 we have resumed all collection activities across our operating divisions including donor center operations and community blood drives We are also making great strides towards returning to nearly normal distribution While some manual processes remain in place we appreciate your patience if wait times are longer than usualNOTE inbound calling is disrupted at the following divisionsppAre you still operating donor centers and community blood drivesYes as of February 3 2025 we have resumed all blood collection activities including donor center operations and community blood drives and we are working to reschedule those that were cancelled While some manual processes remain in place we appreciate your patience if wait times are longer than usual and thank you for your continued support of our mission during this timeppHave you had to cancel any blood donor appointmentsYes donation center activities and blood drives may need to be rescheduled If we determine any donation appointments need to be rescheduled we will let our donors know as quickly as possibleppAre PAT and Clinical Apheresis services availableYes PAT services are available at normal capacity and Clinical Apheresis services are available and proceeding according to schedule Please contact 18002355728 to confirm or arrange servicesppAre pharmacy services able to process my prescription drug and supply orderYes Pharmacy Services can receive prescriptions fill your prescriptions and deliver your order as usualppCan our hospital place and receive orders for clotting factor concentratesYes NYBC can receive and distribute orders for factor concentrates as usualppCan cryopreservation services be scheduledYes the cellular therapy lab is open and can perform cryopreservation procedures and all associated QC testing Please contact 16462342195 to confirm schedulingppMy recent blood donation is not being reflected on NYBCe systems Was there a problem with my donation We experienced disruptions to our donor portal earlier this month which has resulted in delayed updates to the portal Please know your donations have been recorded and will be credited on your account as soon as possible Thank you for your patience  ppMy recent donations are not reflected on my rewards store account How can I fix this issue so I can use my rewards pointsEarlier this month we experienced disruptions to our donor portal and our associated rewards program While we do not have a specific timetable for the full restoration of this portal our IT team is working to restore all services as quickly as possible ppPlease rest assured your donations are documented and will be credited on your account as soon as possible We regret any inconvenience this may cause and thank you for your patienceppWhen can I expect my rewards store account to be updated with my accurate rewards pointsWhile we do not have a specific timetable for the full restoration of our donor portal and associated rewards program please rest assured that our IT team is working to restore all services as quickly as possible We regret any inconvenience this may cause and thank you for your patienceppWhat can I do to helpYour support means everything to us In the coming weeks it may be necessary for us to do another push for more blood donations once we work through this challenge and we will count on our communitys support If youre eligible we encourage you to make a donation and we appreciate your patience if you experience longer wait times or unexpected scheduling changes as we work through this Thank you for your support ppUpdated February 24 2025pppp310 E 67th St
New York NY 10065
2125703000p